Store Policy

PRIVACY POLICY, TERMS & CONDITIONS

All bookings are made with The Colombian Trip LLC, a California limited liability company and the owner of all of its advertised itineraries (“The Colombian Trip,” “we,” or “us”). By booking a trip with us, paying a deposit or signing this agreement, you accept all of the terms in this agreement on your own behalf and on behalf of all persons listed on the booking, including any minor under your custody, care or control (“Minor” or “Child”) (individually, “Traveler,” and collectively, “Travelers”), and direct us to perform services for each and every Traveler. The terms and conditions set forth in this agreement constitute the entire understanding and agreement between you the Traveler (“you” or “your”) and The Colombian Trip with respect to any and all bookings, reservations, trips, or transactions made with The Colombian Trip.

All Travelers must be 18 years of age or older to travel with The Colombian Trip unless they are accompanied by an adult.

Reserving Your Place in The Colombian Trip

Early reservations are highly recommended.  Airlines often sell out their best fares and hotels can fill up months in advance, particularly the kind of smaller hotels that we generally work with. To reserve your trip, you simply make a $500 non-refundable deposit, via check, bank transfer, or Paypal. You may mail a personal or bank check, transfer the funds, call us with your credit card information or pay your deposit online. Each participant must also fill out, digitally sign, and submit a Booking Form (parents must digitally sign for children under 18). Prior to your departure, you will receive pre-departure information relevant to your trip and your destination, and an itinerary.

Payment Schedule and Pricing

We require the following payment schedule for our trips:*
At the time of reservation …………………. $500 per person non-refundable deposit*
90 days prior to departure or at time of invoicing……………… Balance

Any trips reserved 90 days or less prior to departure require payment in full upon reserving.

Payment schedules and deposit amounts for some trips, such as cruises, can vary. Additional payment schedules and requirements set by local operators take precedence over any of these schedules and requirements.  All prices are in U.S. dollars and payments must be made in US dollars.  Payment for air tickets is due at the time the tickets are issued.

A few of our tours are priced according to the number of passengers in your group.  Staff, guides, and guests of The Colombian Trip are not included in the tier pricing count.  Prices listed on The Colombian Trip website and printed materials are subject to change.  Accommodations are based on double occupancy. Participants who specifically request single rooms (with no roommate) must pay a “single supplement.”  The single supplement varies from trip to trip.

Cancellations and Refunds**

Notice of cancellation of your trip must be received in writing by The Colombian Trip.  If it becomes necessary for you to cancel your trip, the following fees will apply to canceled trips, computed as of the date of receipt of written cancellation notice:

More than 120 days prior to departure:

$0 (initial deposit is non-refundable)

91 to 120 days prior to departure:

25% of total cost for the entire trip

30 to 90 days prior to departure:

50% of total cost for the entire trip

Less than 30:

100% of total cost for the entire trip

**Cancellation schedules for cruises or certain special events are sometimes stricter.  Additionally, clients are subject to any cancellation fees assessed by the purveyors of services including hotels or airlines used in the itinerary.  We highly recommend that all clients purchase trip cancellation insurance.  No partial refunds are possible for unused portions of a trip. The Colombian Trip is not responsible for any expenses incurred by trip members in preparing for a canceled trip (e.g., nonrefundable advance purchase air tickets, visa fees, inoculations, equipment, etc.) or any additional arrangements.  If for any reason The Colombian Trip cancels your trip, an alternative trip of a similar standard will be offered to you.  If this is not acceptable to you, then all amounts of money paid by you to The Colombian Trip will be refunded.  Beyond the trip costs paid to us, The Colombian Trip is not responsible for any loss or damage that arises out of any cancellation for any reason whatsoever.

Documentation

U.S. citizens traveling outside the United States are required to carry documentation of U.S. citizenship, such as a passport.  It is your responsibility to obtain proper documentation to travel, including but not limited to a passport and any required visas.  Many countries require that your passport be valid for six months beyond the date of travel.

Trip Insurance

We strongly recommend that all of our travelers purchase travel insurance. Travel insurance can help cover everything from baggage loss, missed connections, and trip interruption, to a medical emergency, including medical evacuation costs. It also helps protect you in the event of loss of non-refundable trip deposits and payments that result from cancellation or trip interruption.  Families traveling together, in particular, can benefit from traveler’s insurance, due to the high investment in the trip and the increased risk of one person’s illness resulting in the entire trip being canceled.

Release of Liability

These paragraphs define our responsibility with respect to all of our trips.  Please read them carefully.

Participation on your chosen trip represents your acceptance of the following terms and conditions:

I acknowledge that I have voluntarily applied to participate in the trip I have chosen (or to any trip to which I transfer). I understand and hereby acknowledge that there are inherent and other risks involved in trips and activities of this kind and I freely and voluntarily assume those risks. I understand that travel in the destination to which I am going involves an increased level of risk from travel in the United States and that safety standards and travel conditions are not at the same level that they are in the United States. These risks include, but are not limited to: forces of nature, including but not limited to weather; physical exertion for which I am not prepared; any and all risks associated with vehicle collisions or road accidents of any kind; accidents relating to risky physical activities such as snorkeling, rafting, hiking, scuba diving, horseback riding, sea kayaking, and any other physical activity; criminal activity; high altitude; transportation failures; any and all risks associated with food and impure water; any and all risks associated with illnesses or disease; civil unrest; terrorism; consumption of alcoholic beverages; accident or illness without rapid access to medical supplies or services; the adequacy of medical attention once provided; and lost or misplaced luggage. I understand that changes to the planned itinerary may occur as a result of local circumstances or events. I accept changes to the amenities, route, type of transport, and schedule that may be necessitated by these local circumstances and events, including but not limited to mechanical breakdown, strikes, weather, flight cancellations, or other unforeseen problems. The Colombian Trip reserves the right to substitute hotels from those indicated in the itinerary if necessary. I also understand that The Colombian Trip reserves the right to take photographic or film records of any of its trips, and may use any such records for promotional and/or commercial purposes.

I understand and acknowledge that the services that The Colombian Trip provides in connection with its itineraries, including hotel accommodations, restaurants, transportation, and other services, are purchased from various independent suppliers that are not owned or operated by The Colombian Trip. I understand and accept that I will not hold The Colombian Trip liable for any actions taken by any local travel providers, including destination management companies and other outfitters that provide all of the services that make up the trip I am participating in. I understand that The Colombian Trip has no right to control these suppliers’ operations and agree that The Colombian Trip will not be liable for any act or omission of any independent supplier or any unrelated third party. I expressly agree that The Colombian Trip, and its own agents and employees, shall not be liable for any delay, mishap, inconvenience, expense, irregularity, damage, loss, injury to person, or damage to property occasioned through the conduct or default of any company or individual engaged in providing these services. Each of these passenger conveyance companies, tour companies, hotels, restaurants, etc., is subject to the laws of the state or country where the service is provided.

Trip Member’s Responsibility

Trip members are responsible for selecting a trip appropriate to their abilities, communicating any special needs to The Colombian Trip prior to the commencement of the trip, and for being in sufficiently good health to undertake the trip without posing a risk to themselves or others. Trip members are also responsible for bringing the appropriate clothing and equipment for their trip.

Changes to Published Itineraries.

The Colombian Trip reserves the right to make changes to its published itineraries before a booking is made. These changes will be made in the interest of improving the itinerary for the clients. If significant changes have been made to a published itinerary prior to reserving, the client will be informed of those changes upon reserving.

Expenses Covered

The price of the trip includes local ground transportation, local accommodations as indicated in the itinerary, meals as indicated in the itinerary, in some cases domestic and regional flights as indicated in the itinerary, guiding services as indicated in the itinerary, and most park entrance fees. Costs not included in the price are some meals as noted in the trip itinerary, soft drinks, and liquor, medical expenses, costs of hospitalization or evacuation, laundry, airport departure taxes, accommodations on route to the destination, visas, international airfares, gratuities, and insurance.

Please note that if a trip must be extended or an itinerary modified due to weather, road conditions, lack of transportation, political or civil disputes, medical emergency or other causes beyond our control, the associated costs including any non-recoverable costs are not included in the trip rates or refunds. In such circumstances, it is your responsibility to pay directly for actual extra costs in the field (i.e., food, transport, accommodations, etc.).

Airline Arrangements

The Colombian Trip is not responsible for any airline penalties or fees resulting from changes or trip cancellation once airline tickets have been issued.  The Colombian Trip is not responsible for any forfeiture that results due to any inability to obtain airline tickets that allow you to participate on a reserved trip.  It is your responsibility to make sure that all flights you purchase coincide with the trip itinerary.  Please note that all airfare on our trips is subject to change without notice until tickets are issued.

PLEASE NOTE: If due to unforeseen circumstances your trip should be delayed or canceled, please bear in mind that many budget airfares carry major restrictions and in many cases are nonrefundable; may only be valid on the carrier listed (i.e., non-endorsable); may require advance purchase; may only be valid for specific travel dates or times; and/or may involve traveling by an inconvenient route.